What the future has in store

May 13, 2024

What does the future hold in store for the Hotel Industry? The changing needs and wants of guests have a direct impact on what hotels have to offer. Below are some of the emerging societal trends that will no doubt impact the industry.

Contactless technology

Because of the lingering effects of the COVID-19 pandemic, hotels are embracing touchless check-in, keyless entry and mobile payment systems to minimize physical contact.

Artificial Intelligence (AI) and Automation

The hotel of the future will use data analytics and AI to understand guest preferences.

  • 48% of travelers now trust AI to plan their trips (Booking.com)
  • 42% of travel executives agree that AI is most useful to provide personalized offerings (Skift)

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