This is the final article in a series on the aviation world and how it relates to the hospitality industry. Here, the focus is on airports. I hope you enjoyed the trilogy 😊! Airport Names Most airport names include their location and many honor a public figure like a...

A week ago, I published an article on aviation-related topics. Given that this is a dense theme, and that aviation has close ties with the Hospitality Industry, it deserves extra attention. Please find below Part II of the series. The final part will follow next week....

A week or so ago, I attended the HITEC 2024 Conference in Charlotte, NC (USA). I took the plane to get there. Unfortunately, my Sunday morning flight got canceled at the last minute, so I had to leave Monday afternoon instead and missed the opening cocktail (sigh…)....

This week I'll be at HITEC in Charlotte, North Carolina (The biggest hotel technology show on the planet. So for this week's topic, we're going to keep it simple and talk about the famous QR code we've known forever 😉. QR ? QR’ stands for “Quick Response.” This is...

I just love room service! True, it’s quite expensive, but sometimes it’s just worth the money. Who has not enjoyed listening to a good movie while eating a meal in their hotel bed? Raise your hand 😉. Today, we look at the origins of room service and how it has evolved...

When I stay at a hotel, ending my day with a swim is rejuvenating. It helps me transition smoothly from work to personal time. For young families, having access to a swimming pool can be a life saver when the weather is bad, keeping kids busy and happy 😉. Whatever the...

Why tip? Recently, I stayed at a hotel in downtown Montréal. When I arrived, the room was sparkling clean and the bed ready with a nice chocolate on top of the bedcover. Around 8 p.m. the housekeeper knocked at my door. She asked whether I needed anything and handed...

Hotels are not only important to guests - a clean, comfortable lodging sets the stage for a positive experience - but they also contribute significantly to the economy and communities. Benefits to local economies One of the most direct and visible impacts of the...

An hotels’ bottom line depends on many factors but most of all, guests’ satisfaction. By analysing data on guests’ demographics, hotels can better target their services and improve their guests’ experience. Tourist arrivals in the US Both before and after the COVID-19...

What does the future hold in store for the Hotel Industry? The changing needs and wants of guests have a direct impact on what hotels have to offer. Below are some of the emerging societal trends that will no doubt impact the industry. Contactless technology Because...