Blog

Back in the U.S.A.

An hotels’ bottom line depends on many factors but most of all, guests’ satisfaction. By analysing data on guests’ demographics, hotels can better target their services and improve their guests’ experience. Tourist arrivals in the US Both before and after the COVID-19...

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What the future has in store

What does the future hold in store for the Hotel Industry? The changing needs and wants of guests have a direct impact on what hotels have to offer. Below are some of the emerging societal trends that will no doubt impact the industry. Contactless technology Because...

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It’s hard work…

Part of the fun of going on vacation is not having to cook or clean the place for a while 😊. Nevertheless, somebody must take care of it. This is why I always leave a decent tip to hotel housekeepers. Not only do they do the hotel’s hard work, but contrary to waiters...

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Spick-and-Span

Profits in the hotel industry are dependent on guest experience. A great experience increases guest satisfaction and the chancesthat the client will return to the hotel or recommend it to others. That, in turn, increases hotel revenue and generates marketing for the...

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The Beauty and the Tip

What motivates clients to tip? In the Hotel Industry, tipping is an important practice as it significantly supplements employees’ wages. According to a researcher, expert on tipping practices, there are basically five motivations for tipping : To help employees To get...

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Bucket List

I love traveling, learning about the history of other countries, discovering beautiful cities and different cultures... Are you like me? Depending on the type of trip we want to take, the web is the essential tool for discovering our favorite places to include on our...

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Why Tip&Go?

For the past year, I’ve been writing one article a week on the hotel industry (for a total of 96 articles, in both English and French!). Those articles gravitated around housekeepers and how labour shortage is affecting the industry. Today, let’s look at some basic...

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Who’s the King?

"The customer is always right" is a principle that has guided customer service for decades, if not centuries! In the highly competitive hospitality industry, exceptional customer service is the cornerstone of success 😊. Customer service history The concept of customer...

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Little Black Dress

Housekeepers are central to the hotel industry. They keep the property clean and guests comfortable. Research shows that one-tenth of a second is all it takes for a guest to form an initial impression. This means that each detail is important, including staff...

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A star is born

Staying at a five star hotel can be quite the experience. Not only are these properties luxur ious , but their staff also pampers you. A dream come true! Star rating systems A hotel star rating system is a method used to classify hotels based on their location,...

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